Tiffany Cloud's Arizona Blog

musings from 35 yr AZ resident and Realtor®

A Random Act of being Neighborly – Taking the Lead in Protecting Your Neighborhood’s Value

I read an article today that I found fascinating.  It was just a little snippet of an article, only 4 short paragraphs.  It was entitled, “Survey:  Well-Kept Yards Most Important Factor in Determining Neighborhood Safety.”  The survey conducted by , reported by RIS Media and sponsored by Lowes, found that,  “75% of Americans believe the most important factor in determining a neighborhood’s safety is the up-keep of surrounding homes, especially the front lawns.”  The Chairman and Founder of was quoted as saying, “It’s interesting to see how home buyers determine neighborhood safety based on the neighborhood’s appearance and not as much based on police statistics or crime reports.” As a Realtor® who happens to have a foreclosure or two in my own neighborhood, I couldn’t help but think how the increase in distressed homes in our neighborhoods is a variable that we can’t control.  What used to be an anomaly, has become the norm.

For a couple of years the government has been trying to stop the downward spiral that is our housing market.  The government has infused billions of dollars into housing programs, kept interest rates low, shored up the banks making real estate loans and offered cash incentives for home buyers.  Yet, we still find that foreclosures top the news on a daily basis and that more and more people are either being forced out of their homes or are voluntarily walking away from homes.  The phenomenon is no longer something we hear about on the news, but one we drive through everyday on our way to work as we exit our neighborhoods…. our very own neighborhoods.

So what about our neighborhoods?  What about the value of our homes? What about those homes that sit with the lawns overgrown, leaflets stacking up at the front door, empty driveways and that eerie sense of abandonment we drive past everyday?   My Grandmother used to say that asking the right questions was often the beginning of the finding the right answer.  If my Grandmother was right ,and she almost always was; the internal questions we ask ourselves as we drive past these abandons homes could be the key to the solution.

When is the government going to fix this housing crisis so my housing value stops free-falling?


Is there anything I can do to stop the value of my homes decline?


When is someone going to start taking care of that home?


Is there anything I can do to take care of that home?


Could the answer be as simple as a random act of being neighborly?  What if you cleaned up that yard?  Maybe a neighbor seeing you work on the yard would offer to help, or maybe they might do it in a week or two?   What if neighbors took turns occasionally parking their cars on the street out in front of the home lending a ‘presence’ to the home? What if several neighbors got together and made a rotating schedule of when they would do some front yard maintenance?  [Although it irritates me to no end to have to make this side note, I must.  I am not a lawyer and I can’t give legal advise – but you do need to have a property owner’s permission before trespassing or working on another’s property and you do need to be aware of the fact that there might not be any kind of homeowner’s insurance policy on that home. Don’t give up easily though, contact some local authorities to see if there is a way you can work around such a dilemma.  Is there a neighborhood task force that the City helps underwrite and insure to clean up these properties?  If not should there be one…hint, hint, hint? Contact the bank that own the property, contact the local health department if there is garbage left, see if a local boy scout troop could do a clean-up….Let’s think outside of the box folks, this is important.  There, done – now back to the benevolent spirit of this post]

Starting with abandoned homes is a great first step, but let’s take it a step further, a BIG step further.  What about those homes in your neighborhood where there are still people living in them and you see them start to deteriorate?  Oouch, that is a lot harder.

We had a home in our neighborhood that has always been maintained start to go into dis-repair.  I knew something must be going on because for 6 years the home had always been maintained.  My gut reaction was that I needed to check in with these neighbors and see if everything was OK; but then I immediately started talking myself out of it.  They might think I am being nosy, what if they think I just want to gossip to the other neighbors? What about their privacy?  What business is it of mine?  We had only ever chatted about our kids and the weather….I took a risk and called them up and as non-threatening as I could be, asked them if there was anything I could do to help.  I let them know that my attention was not to intrude, but that if they had some kind of need that I might be able to help with, I would sure like to know about it so I could help.  They were so relieved that I had asked. I was a little shocked at how relieved they were.  What followed was an hour-long conversation and several follow-up conversations after that.   It turned out that in fact there was something I could do to help, and 4 months later that yard looks better than it has in years.  Their mailbox has been replaced, the yard looks fantastic and those neighbors of mine have some hope again and they are taking pride in their home as they once had.  It made me feel really good.  The government couldn’t help my neighbors out, but I could and in doing so, I helped my whole neighborhood out.

I thought that worked out pretty good, so when the opportunity arose again a month later I again forced myself to take the initiative.  In another home just outside of my neighborhood I had seen an elderly gentleman struggle in and out of his car.  His whole property was in disrepair and had been for quite some time.  While I had often muttered to myself as I drove by that I wished he would clean it up, I had never stopped to ask myself, “Can he clean it up and might he need some help?”  So, I forced myself to stop one day when I saw him outside and chatted with him for a while.  I had never met or spoken with this man before.  We had a lovely conversation and I was able to at one point say to him, “You know I have been driving past here almost everyday and have always meant to stop.  You have a really large yard and I hope you don’t mind me asking if you need help with the yard or anything else?”  He very kindly told me he was,”good” and didn’t need any help.  I left feeling glad to have made the connection with him and to let him know that a neighbor cared about him.  Do you know that he was out there working on his yard not two days later with a big smile on his face?  Possibly he just needed to know that the neighbors cared and in turn that caused him to want to care about us back by cleaning up his yard a bit.  I actually have had several really good interactions with him since then and he has spotted me at the store since then and come over to say Hi and chat.  Not only did I make a new friend, but I also think that in the future if he ever does feel he needs some help, he might just be a little more willing to accept it from me or maybe feel comfortable enough to ask.

You decide... waiting for something or offering something.

I want to be a good neighbor, I love my neighborhood.  I want my kids and my family and my neighbors to take pride in our lovely neighborhood.  What starts out as a random act of being neighborly can morph into so much more.  Let’s take pride in our neighborhoods.  The responsibility for our neighborhoods start with us not the government or the banks.  Let’s start locally by loving on our neighborhoods again …. I dare you….

Tell me after reading this post… are the hands in this picture waiting for something to be given to them or are they outstretched to lend a hand to a neighborhood or neighbor in need?  You decide.

What other ways can you think of to impact your neighborhood for the good in this depressed housing market.  Please do share.

November 16, 2010 Posted by | Arizona Ecomony, Arizona Housing Market, Foreclosure, home buyer, home seller, Neighborhood Tours, REALTOR | , , , , , , , , , , , , | Leave a comment

First-Time Home Buyer Tax Credit – Then & Now in the Greater Phoenix Metropolitan Area. Part 1 of 3, The Void

Excluding certain military personnel, the First Time Home Buyer’s Tax Credit has expired.  For all practical purposes we have been left with what amounts to a void in the Phoenix Area Housing Market.  I will need to cover this in three parts:

1.  A look at the immediate statistical summary and define our current ‘Void’.

2.  Project out and take a stab at the future and possible time tables for improvements and the factors that might and will play a role.

3.  Take a broader picture of the Housing Recovery in the Greater Phoenix Metropolitan area (this is the good news, so don’t miss this one!).

The Void … The Why

Our Highest Recorded Pending Listings in this century occurred in the week ending April 28, 2010, approximately 1 month prior to the closing deadline for the first-time home buyer tax credit.  At the end of April we had 15,149 homes listed as pending or under contract in our Multiple Listing Service (Just for comparison purposes, as of September 13th, 2010 we had 10,009 pending listings).  With only 30 days left to get a deal closed, those that were looking to qualify for the tax credit had already made their decisions and had something under contract.  In addition, something else occurred that was counter productive to helping our housing market regarding the reporting of these pending listings.  Quite a large percentage of buyers had put multiple offers out on properties with the intention of only purchasing one or at least less than what they had made offers on.  In their effort to try to ensure they got ‘something’, they opted for the ‘insurance’ of having more than one choice available to them when the time came to choose.  When we got down to the wire of having enough time to get a deal closed (typically about 30 days) and they had to choose, many of these duplicate contracts were cancelled.  Since April we have obviously seen a dramatic decrease in pending listings.  We essentially had a FALSE demand that was created by these multiple contracts. When you have a greater demand, the supply goes down and of course the price goes up, or in this case, more precisely is artificially inflated by a false demand.  I can tell you first hand, that buyers were panicked, and here in Arizona we had bidding wars, escalation clauses and in some areas, inventory was down to less than a four month supply which is generally considered a Seller’s market.  We essentially had a mini-bubble for a few months.  Well, we have learned that bubbles eventually pop, and now that the tax credit is over, our market must now correct…. AGAIN.

The Void … The Data
  • According the The Cromford Report, the end of August had our current price per square foot for the Greater Phoenix area at $84.44/sqft, down from $91.12/sqft at the end of June.  That is a decrease of 7.9% since the tax credit has expired only 2 months prior.
  • Housing Data for Maricopa county has the current Median Sales price at $123,900 ($132,900 in June of 2010).  Prior to last year, which has so far been the bottom of our market for median sales price, the last time our median sales price was at $123,900 or below was in December of 2000.
  • Inventory is increasing weekly.  In the last 3 months, we have added over 3,000 listings to our inventory which now sits at 44,531 up from 41,483.  Inventory is up 9% in the last three months.
  • Three months ago closed sales per month were at 9,312/month.  Today closed sales are at 6,911/month.  Closed Sales have decreased 25.7% in the last 3 months.

The Void … The Reality

As I speak to my fellow Realtors in the Metro Phoenix area, most listing agents are reporting a huge reduction in their showing activity and price reductions are on the rise for their listings.  Buyer agents are consequently reporting buyers that expect ‘everything’.  I got the following from an agent with buyers that were seriously considering a listing I have in Power Ranch:

“I was really surprised but I think they [buyers] are just all over the place.  I will let you know what the outcome is but you should not have a hard time trying to sell that house. There is just a lot available out there for sale and not a lot of buyers who are serious about buying. I have never seen interest rates as low as they currently are and buyers just seem to want everything and if they can’t have it their way they don’t want it. Pretty fussy buyers with interest rates at their all time low!”

In April of 2009 we reached our  lowest median price this decade of $119,000.  Since then the market has been trending up for the most part.  We had gone from a low of $119,000 in April of 09’ to $134,900 just 12 months later in April of 10’.  The press had started to report things were looking up, and we started to hear some positive things happening in the housing market.  In just two months since the First Time Home Buyer’s Tax Credit has expired, we have almost voided out the last year gains. I suspect we will likely reach that low of $119,000 in Sept. or Oct. of 2010, and unfortunately there is a real possibility that we will  trend lower for a new all time low as inventory continues to increase.

in the next part of this series we will take a look at some of the factors that could influence the next 6 – 12 months in the Phoenix market.  Of course there will be speculation and I will be relying heavily on some folks that are quite a lot smarter than I.  In the third part of this series I will take a broader look at the housing recovery.   There is actually quite a lot of good news to report when looking at the broader picture.

Thanks for reading.

Information gathered from The Cromford Report, Arizona Regional Multiple Listing Service, and Arizona State University Realty Studies.

September 14, 2010 Posted by | Arizona, Arizona Ecomony, Arizona Housing Market, home buyer, home seller, REALTOR | , , , , , , , , | Leave a comment

Negotiating: It’s more than just price

Maybe I am just getting old, but it seems that the older <wiser hopefully> I get, the more I realize that some things in life that I thought were black and white, or simplistic are actually multi-faceted, complex organisms.  That is they change, evolve, they rarely lend themselves to the same criteria or result repeatedly.  Kind of a heavy way to start out a blog post, but it seems the perfect backdrop to a discussion on negotiating.

I recently had a listing that was new to the market and a real ‘gem’ of a property.  Pristine condition, superb neighborhood and the seller had equity!   We got two significant offers on this home for consideration.

Offer 1:  Emailed over with no discussion before-hand.  Final net offer (after counters) was $2,500 below asking price (about 1%).  4 week close with a 3 week inspection period.  Seller to pay for buyer’s VA appraisal up front, HOA disclosure fees up front.  Repairs to be completed 3 days prior to close of escrow.  The buyer was putting down less than .5% of the purchase price for their earnest deposit.

Offer 2:  Emailed over with 3 discussions prior to writing offer.  Final net offer (after counters) was $7,500 below asking price (about 3%).  5 week close with a 10 day inspection period.  Earnest money of 1% of purchase price to go hard (be non-refundable) and be released to the seller 1 week prior to close of escrow.

At quick glance the first offer would seem better to most.  After all, the seller would net $5,000 more right?  Now let me tell you about my seller…

My seller is relocating to a retirement community.  She is single now for the first-time in 30 years.  She has never sold a home by herself, she has never moved a home by herself.  She is overwhelmed by the thought of an inspector coming in and finding things wrong with the home that she won’t be able to take care of.  She wonders if she will be able to get everything done in time by herself while working full-time.

We went with the second offer and here is why:  The second offer gave my seller the two things she needed,

  1. A Fair Price for her home and
  2. The highest amount of security.

Offer 1 had my seller taking all the risk hoping the seller would still want the home in 3 weeks when their inspection period was over.  My seller was scared of starting to pack up her household and make plans to secure another place to live (deposits, moving vans, etc – more money risked up front) while the buyer could back out.  Remember my seller works full-time, so packing up her home is a HUGE undertaking for her.  A three week inspection period with a 4 week close left her one week to pack, move, and 4 days to make repair.  Not a very nice thing to do to a sweet little old lady.

The buyer’s agent on offer 2 did an excellent job of asking questions and finding out what was important to my seller. She asked a lot of questions. Let me repeat that, she asked a lot of questions.  Then she …… listened when I answered her.  Now my seller not only has the inspection periods over in a reasonable amount of time, but she had a couple thousand dollars sitting in her bank account before she put money down on moving vans, etc…  She had some S.E.C.U.R.I.T.Y and a considerate buyer that was serious about making the transaction work.

July 28, 2010 Posted by | Arizona, Arizona Housing Market, home buyer, home seller, negotiating, REALTOR, the ART of Real estate | , , , , | Leave a comment

What kind of value does ‘Expertise’ Add? Can I measure it?

I have a confession to make.  It is sometimes a struggle for me to put into words the value that being a local full-time REALTOR can add to a transaction.

I can describe the process I go through with a seller for marketing their home, the method in which I communicate with them and others, and my business practices.  I can analyze statistics, market share, days on market, average sales price list to sales price from public data to make sure we are competitive.  I quite enjoy educating my clients in the mechanisms, steps we go through once an offer has been made on a home, accepted  and escrow is opened .  The items above are easy to put in an outline and describe to my clients in a clearly quantitative way.  You can measure these things and ‘see’ them quite clearly.

If the public has so much information available to them and discount brokers and limited service real estate companies will put your home on the MLS for you….why do you need a avail yourself of a local full-time real estate agent professional to sell your home or represent you as a buyer’s agent?

The answer is:Expertise”, and expertise is not as easily defined, measured or visible to the non-practiced or unknowing eye.

Expertise in Timing

One of the families in my neighborhood had their home for sale with another agent for about 9 months.  (I only sell about 1/4 of the homes in my neighborhood as I have made an active decision not to market to my neighbors in any way.  I want to be a neighbor and friend; not the pushy salesman that happens to live in the neighborhood that my neighbors run from every time they see).  This particular seller had decided to take their home off the market for awhile and do some re-modeling otime is moneyf the Kitchen and Master Bath (which they asked me to come over and consult with them and I happily did).  While the home was off the market with their real estate agent,who happened to live in a different town, they had put a “For Sale By Owner” sign up on their home.  In the middle of November 2008 I ran into the wife and asked her how the work was coming on the kitchen.  While we were chatting she told me they were planning on taking their For Sale By Owner Sign down since the holidays were coming and ‘people don’t really buy’ and the market is ‘so slow’ during November and December.  I immediately started shaking my head “No” as I explained to her that while that may be true for the market in general, in the Mesa Groves area that we lived in, we actually get a burst of activity during the holidays and sell quite a lot of homes.  The timing for our area of Mesa was different then the market in general.  That neighbor showed the home in December of 2008 to someone that purchased it.

Expertise in Local Research

Do you know what Zillow is reporting as their own reliability for valuing homes in Arizona,  right now?  Zillow reports only 23% accuracy within a 5% sales price for the Phoenix Metro Area (see chart below).  That means that the other 67% of homes they have estimates sell for a sales price AT LEAST 5% different then what they estimate the home is worth. Only 65% sell within 20% of their estimate!  A starting point? – possibly, but by no means an expert authority on what a home is worth.

zestimate accuracy phoenix 3_24_09

Do you know what the average ‘list to sales price’ is for the home you are making an offer on is?  What is the average Days on Market (DOM) for your neighborhood in the last 6 months?  How does your subdivision compare with the area or city average?  How many of the closed sales in your neighborhood, area of town, or city were foreclosed homes versus non bank-owned homes (or traditional sales)?  Does any of that matter?  Possibly, possibly not.  However, to find what is pertinent, I often have done much more research then is visible to my clients.  Any of the clients I have worked with will tell you that my primary weapon in negotiating besides a level head is knowing more than the other party.  I will attempt to analyze your position from every possible angle in order to be prepared ahead of time with market knowledge.

Where do I get my information from?  I use information from the MLS, the county assessor’s office, research outlets that I subscribe to, other agents, as well as my own knowledge of the market from experience.   I believe in the value in having your homework done when it comes to trends and facts.  My clients benefit from this involved local research and can’t learn this expertise themselves on the internet.

Expertise on the Contract

2006 –2008 I spent 80 hours in ‘official’ continuing education classes.  I spent many more hours in ‘non-credit’ continuing education.  A majority of that education is contract specific information.   Add to this that I have been using the contract full-time, that I consult with other agents using the contract and you might guess I am pretty-well versed on what the standard AAR contract is about.  If you are represented by yourself or an Uncle that works full-time for at another job and ‘dallies’ with real estate part-time on the weekends are you going to have any expertise available to you when it comes to the nuts and bolts of the contract?  Will you fully understand what you are signing?  Will you recognize if the other party is trying to pull a fast one on you?  There is a lot of money involved here, are you willing to ‘hope’ you have it right?

Expertise in Negotiating with Relevant Parties

Some of my clients are amazingly skilled at negotiating.  While I absolutely love negotiating and get a ‘rush’ from the banter and  back and forth of it all, I in no way have a “corner on the market”, so to say.  While my clients are not experts on the contract we use and limited by that knowledge, some do quite well with the larger ideas and ‘net proceeds’ aspects of a contract.  However, there is a lot more to negotiating then just finalizing the contract. On a listing, I start negotiating with the buyer’s agent from the very first phone call.  I know what makes my house unique from others in the neighborhood because I have done my research.  Every conversation I have with an agent, I am always pushing my client’s agenda and making my client’s case.  This is important because those agents make recommendations to their client in writing up the offer to purchase.  Often times, I have negotiated more money for you before the deal has even come across my fax machine.  Valuable?  Absolutely!  Can I measure this and communicate this to you in a quantitative way….not so much – but the value is there nonetheless.

What about negotiating to keep the deal alive?  I know the specific questions and dialogue to have with the other agent, the lender, and escrow agents during a transaction to identify possible problems and negotiate through them before they become deal killers.  Having a business practice of consistently checking in with all parties involved during the transaction allows me to monitor and negotiate as needed.

What about negotiating the repairs during the inspection period?  Negotiating with banks on foreclosed homes and short sales (could be another several blog post all to themselves)?  There is a lot of value on expert negotiating in a transaction that I bring my clients.

Expertise in remaining a Detached Consultant

A home purchase  or sale of a home can be, and often times does provide emotional turmoil at some point during the transaction.  Very rarely are there zero ‘snags’ or obstacles that need to be navigated through.  Often times, these can be trying for the buyer or seller who have an emotional stake in the outcome.  Most often I have dealt with the particular obstacle, or a variation thereof, and can keep a level perspective.  I want to provide the facts and alternatives to you in an unbiased way to assist you in accomplishing your goal.

Expertise in having access to Other Experts

The most common question I get as an agent is, “How is the market?”.  The second most common question I get is, “Do you know someone that I can call about …..(fill in the blank)?”  Clients and former clients know that I have had experience with all sorts of tradesman from housecleaning, handyman, roof repair, home inspectors as well as trade specific experts like lenders, escrow companies, real estate attorneys, property managers, etc….

Not only do I know of all sorts of people I can pass along for your own independent evaluation, but what about people I consult with during the transaction on your behalf that you might not even be aware of?  For example, my managing broker, Trudy Moore, is only a phone call away.  She is the managing broker for the largest real estate broker in the Southwest United States and is privy to all sorts of information that a smaller or independent broker might not have access to.  In addition, my broker has real estate attorneys on retainer and access to the AZ Department of Real Estate legal hotline.

I also have access to the research department at my local preferred title company that can often pull tax information, deed information, lien information, parcel history etc that is not easy stuff to get a hold of.  Often times I will have them pull information for me in my research and you might not ever know about it.

One of my clients works for Southwest Gas and has helped me get meters turned on at the last minute for inspections that otherwise would have caused days of delay.  I have several clients that are custom home builders that I have some times called to consult with on a specific issue.    I don’t overuse my connections with people, but I tend to become friends with my clients and we often have a reciprocal on-going relationship that last years after the transaction has ended.  Sometimes I am able add value to my service because of these relationships.

While I hope to knock your socks off with my marketing plan, tools and cutting-edge use of technology, and those things are easily measurable; it is much harder to define the ‘expertise value’ that I bring to a transaction.  This blog post is already well past the “ideal length” and I must let you get on with your day; but I hope I gave you some things to consider.  Please don’t hesitate to call or email with any questions, comments or concerns; and as always, thanks for reading.

This information is copyrighted by Tiffany Cloud 2009

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March 24, 2009 Posted by | Arizona, Arizona Housing Market, East Valley Real Estate, REALTOR | , , , , , , , | Leave a comment